Once you’ve got a Facebook page as part of your social media marketing plan, it’s time to think about what to do with it. We know, from our own personal use of Twitter and Facebook that it’s all about staying active. We want to be in that news feed! And if you’re a business looking to engage customers, it’s even more important. After all, action – whether it’s foot traffic for your San Diego beachfront taqueria or “likes” on your small-business blog – means business. And nowhere is that more true than in the world of social media marketing.
But aside from posting company or product updates, commenting on industry news and answering customer questions, how do you keep your Facebook community alive?
The Social Media Examiner has recently published a list of the ten best Facebook apps for building community.
Facebook apps don’t just mean Farmville anymore. There are now tons of apps on the social media giant that help highlight top fans and helps you engage with your fans by sharing videos, photos, slides and get feedback from users. And what’s great is that, since they’re designed to be used and disseminated in the social networking world, they’re pretty easy to use.
Praise Your Customers
Everyone likes a little positive feedback – especially in social media. I mean, why else do we post our best San Diego sunset pics? We want the “likes”! A couple of the apps noted by the Social Media Examiner – “Fan of the Week” and “Booshaka” — track your fans’ activity on your page and get points or even a personalized shout out for being active.
Many of the Apps in the top ten have to do with company-customer interaction. Livestream lets you post live video events to your page and even has a chat feature for interaction. ContactMe lets you customize fields for fans who want to get in touch and Constant Contact lets fans sign up for newsletters right from your Facebook page. Scribd, the company that offers document-sharing services in the real world, also offers a service for the virtual one, Scribd for Pages.
Other apps can help you manage updating content and scheduling posting. For the rest of the top ten, check out the article. Or, for a deeper list, check out Top 75 Apps for Enhancing Your Facebook Page.
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